Broadband deals. When you go to register you are asked for your email address. To fix this, you can. VM BB TV Landline. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. £29. Richard Branson isn’t shy when it comes to talking about the various Virgin companies that didn’t quite go as planned…. on 19-06-2023 15:51. ComReg said this claim is at odds with. QuickStart, set up and connections. Hi all Hopefully someone can assist. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 187000000 6 38 256 qam 7 2. . Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. We would like to show you a description here but the site won’t allow us. com address and also to the same address using the suffix. Mobile Your Account. . Thanks for your post and welcome back to the community. 2 Kudos Reply. I'm using the Hub 3 a. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. select Password, enter new password and select Done. You get an initial payment of £8. Main menu; Package. We would like to show you a description here but the site won’t allow us. So are you saying that you can no longer add an address even to an existing account? These is the pages I'm referring to, there's not m. Accessibility is appalling. I look to be having the same issues as others with Time Synchronization failures. . a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Virgin Media has gone down for hundreds of customers Credit: PA Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at all. My Virgin Media app. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. on April 16th, 2008Virgin TV Go App asking to register same device every time. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Seems like this is quite a common problem here, so I'll just give the usual required data below. Some customers were still reporting problems. Reply. Yesterday my internet decided to go down. ModTeam. I lose - 490270604-06-2021 12:33 - edited 04-06-2021 12:47. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. Broadband outages have soared since the start of the COVID-19 lockdown, per data from US network intelligence firm ThousandEyes. My Virgin Media, making managing your account easier with all your information in one place. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. We would like to show you a description here but the site won’t allow us. Disconnection date: 11/02/2022. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. All was fine last night. I asked the person on the phone multiple times if she was sure, and she was adamant that an. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsMy Virgin Media registration. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Two tickets have been raised to solve this (P011684634 & P011669532) and it has yet to be fixed, I am unable to do anything, view my bills, change parental controls, update direct debit details etc. We would like to show you a description here but the site won’t allow us. Recently agreed email renewal offer and received Contract Information & Contract Summary documents. upgraded to 13pro and using my original sim since a week ago with no problems but today I keep getting a pop up saying SIM FAILURE. I've just tested this by sending email from one of my msn addresses to both my @googlemail. 8. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. I'll be happy to look over this issue with you and see what we can do to help. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Options. com and name@gmail. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Introduction. Virgin Orbit filed for bankruptcy in April 2023. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. Service status. Account - Cable. Sign at . and enter the following where username:password is replaced with your email address and app password, i. 5m fee as part of an arrangement concerning the broadcast of sports channels has been admitted to the fast-track Commercial. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. We would like to show you a description here but the site won’t allow us. Register or Login. com are interchangeable so you should still receive email addressed to either. still getting the same issue. 2. Attached logs. This week (15th Feb 23) my devices started asking me to input my virgin. A Reg reader claimed: "They also turned off their service status checker for everyone on. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. . 3. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session. Some Virgin Media customers have been having problems since late last night. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. Entertain me; Broadband Deals. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. The remote will advertise to a mobile phone, pair, and the phone reacts to the keyboard commands. Good morning. Register . Please keep in mind that the Registration Marks setting should be turned off if you are not working with a printed image. This morning I can no longer connect any of my devices to my WiFi. Step 2. co. The two working days fault-fix time VM is allowed can. I am sorry to hear you have been unable to register for an online account. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. I have tried different browsers, also the app, all types of passwords that meet the criteria. switched it off for 10 mins and then turned it back on etc etc. Check server status. Welcome to the Community and thank you for posting. b) Currently under trial is full FTTP. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Stay safe online. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. At the time of writing, the operator has merely. The issues have been ongoing since Sunday evening, although at least one reader has reported receiving their mail since then. Shop. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. Some customers were still reporting problems on. We have now completed her. Networking and WiFi. Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. Options. Then I tried to register my account with My Virgin Media app but system didn't let me pass and keep telling me that " I can't use this password". Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. Cancelling service failure on 21-02-2022 10:30. If you are using a domain you don't control such as gmail. Over a 6-month period in 2021,. Rodriguez was advised of his rights on November 18 in V. Hope this helps (a little) Kind Regards Spressy. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Earlier today, even its status page was unavailable, although prior to this readers. . 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Sign in . Replace your old or faulty kit. More than. Can we ask if you have rebooted your hub at all, or left this off for a period of time (preferably overnight) to see if the red light disappears at. Hi rcvm . Harrison99. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. 172 Comments. . Go to solution. One of the benefits of Virgin Media Business is apparently that you're assigned an installation manager, I've experienced this, it's someone in the Philippines who does absolutely nothing to progress the installation (apparently. Hi, I've had virgin media since November 2022 and I've not been able to setup an online account. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. And if you are already registered for fixed, make sure you also have your Username. richard. How to register to use the TV Go app or website. Enter the email address or the mobile number you gave us when you joined Virgin Media. net, according to broadband news site ISPreview. Confirm your details and answer the security question. 3 weeks ago. Older VM coax cable in Virgin TV 360 3 weeks ago; Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 4 weeks ago; Moving TV in Virgin TV 360 a month ago; Virgin TV Control App in TV on the go 21-09. 4 day wait for a technician to come - 5248389Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. You get an initial payment of £8. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. VM have recently updated My Virgin Media and you should be able to update it by logging in there. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. Although I've received the pre-contract documents several weeks ago, I have not - 5203119Sorry to hear there was an issue with the email address used to register! We can get this updated for you, we just need to confirm a few account details first. select the email account for which the password is to be updated. Possible solution to help with the above is WiFi calling. Any ideas as to what may be the problem, fine during the week by the way!!!!Re: Registration fails suddenly without changing settings [ re: beneix ] [ link to this post ] I'm not sure if this is the same problem as I don't really use my VoIP line so don't pay much attention, but I've noticed a week or so ago that my Gigaset GO (pretty much the same as the N300) seems to drop the rgistration to my sipgate basic account. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. Copy the text in the Direct Link box, beware, there may be more text than you can see. Dear VM Forum. This was to no avail and any attempts to change the password and/or log-in are proving futile. . The engineer. 33 EDT. It certainly won't contribute anything to fixing the issue, but at least you'll know you're not alone! Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. Email address. net password. on 02-04-2021 13:06. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. Thanks for coming back to us HelenPerks362. Please enter your email. Visit the Your Account registration page. 0 once you have your Quickstart box. I have rang and no local issues, spoke to customer services and no issues with connection apparently. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. It means the outages occurred over a roughly eight-hour period this morning. Customers across the country were reporting a complete failure of their broadband service for. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Welcome to the Community and thank you for posting. It even comes with the tick to say password meets the criteria yet still comes back with the same message saying “you can’t use that password. We've seen. Clear browser cache and cookies. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. 2 January 2012 at 1:30PM. still getting the same issue. First published on Tue 4 Apr 2023 03. Typically we would advise setting up your online account after your installation. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. The most recent response from VM complaints dept was : “you have started your journey with us and we really like to appreciate your business with us . It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. At first I thought it was my iPhone so did all the usual forget network/restart etc. If you haven't then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. i have rebooted all the kit. Tue 4 Apr 2023 // 09:20 UTC. Hello there, We have been experiencing packet loss these last couple of days. Hi! I am new to Virgin Media and have the installation last month. Special Agents and the Sex. If your SIM card is unable to connect to your provider's network for any number of reasons, you may receive a "SIM Registration Failed" or "SIM Update Failed" message. Apparently its system shows the installation as complete and our account as active. This week (15th Feb 23) my devices started asking me to input my virgin. Forum Team Options. As with most live chats nowadays, there is a virtual assistant to help you at first. As usual in these situations, Virgin Media ’s general. 1. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. 40 per full calendar day. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. Can anyone from the VM team help me to get tha. Virgin Media has been hit by a widespread broadband outage in the U. Hi all, recently got Virgin Media broadband and home phone and connected it all up. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 01-10-2023 Tivio V4 gone Mental in Virgin Media: TiVo® service 30-09-2023 Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 26-09-2023Hi The box isn't turning off after 4 hours, it's going into standby. Step by step guide to installing your Virgin Media broadband and Hub 3. Now one is stuck in Starting Up. 1. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. co. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. We would like to show you a description here but the site won’t allow us. . Earlier today, even its status page was unavailable, although prior to this readers. If an entire site is down with a 400 Bad Request error, searching social media for #websitedown is often helpful, like #facebookdown or #gmaildown. called VM and the automated system said they needed to send a signal to the kit, did. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. select SMTP under Outgoing Mail Server. This will allow you to add devices from scratch, but doesn't provide a permanent solution. Virgin Phone Switchover. Thank you Barry. Suarez, a registered sex offender, was arrested by D. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. I get a lot of service interruptions on my broadband. Virgin Media customers are experiencing issues accessing their emails this morning (Monday, June 19). Please choose another”Customers first started reporting problems on Monday, 19 June. Options. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. Back to For the home. Joining in. Virgin also said the 30-day notice period for cancellation was standard practice and was recognised as legitimate. Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. Set up and change your Direct Debit details. When I want to log in, it asks me to set a - 5159997 Tue 4 Apr 2023 14. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. AFP. The system knows my email address as its already sent me a bill (days before I even got my sim card!) Than. We would like to show you a description here but the site won’t allow us. I. But even days on, the. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. A couple of things to try. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. . I recently bought Virgin Media 200 Mbps and have the same issue. I have been having issues with Virgin Media broadband for 2 weeks now. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Payment is for a total loss of service for either/or broadband or phone. My network drops out completely at least once a day and I get a message saying sim card refreshing. 19/06/2023 13:21:54 notice LAN. We’ve been recognised year after year for providing the fastest widely. Steven_L. It means the outages occurred over a roughly eight-hour period this morning. net, @ntlworld. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. Enter your account details. 0 Kudos Reply. I repeated "Complete Registration" and "Forgotten Password" "Link Expired" "E-mail not received" procedures dozens of times with employees. Hi All, first post here, and its for syc timing errors. Of course it failed, but it did so stylishly. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. Customers first started reporting problems on Monday, 19 June. Earlier today, even its status page was unavailable, although prior to this readers. For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. Home Phone. See where this Helpful Answer was posted. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. If you do not register that you are affected by an outage, you will not receive a bill credit. on 21-02-2023 18:42. . Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. 1. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. com and @blueyonder. Updated Virgin Media is facing charges from customers connected to certain parts of its network that it is misleading them about the speed of their broadband connections. Thanks for your post, graeme81, The password would have been created at the point of sale, if the SIM is linked to your media account then it will be the same password you use for your media account. Virgin Mobile. All forum topics; Previous topic; Next topic; 57 REPLIES 57. Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. 1. My Virgin Media makes managing your account easier with all your information in one place. VM told some customers yesterday: "You are now able to send and receive emails. 2-600 et seq. The BQM monitor covering the period illustrates well the problem. We would like to show you a description here but the site won’t allow us. - VM Contract Summary sheet. Access your bills, diagnose faults and manage your package. net password. Please bear with our team while they work to get your account up on the system. virginmedia. We have Virgin Media all around town and our street, to my. . Tue 4 Apr 2023 // 09:20 UTC. Obviously very frustrating when trying to work / do zoom calls etc. Earlier today, even its status page was unavailable, although prior to this readers. Access your bills, diagnose faults and manage your package. Earlier today, even its status page was unavailable, although prior to this readers. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. We do apologise that you too are experiencing an issue with the red light on your hub. . Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. com and googlemail. 40 to cover the first few days (payment trigger time). If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. Sign in . and enter the following command: curl -v smtps://smtp. Step 1. Hi, I've tried 3 times to register for a virgin mobile account. So I do this. Change your browser. We would like to show you a description here but the site won’t allow us. The verification email has been successfully sent. Published. - VM Contract Info sheet. It means I can use data it won’t charge me unti. Virgin Media Inc. Mobile Your Account. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Go to solution. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Contact support. any failure to transmit or receive, any material through any Device or the Box. Virgin media is the least committed company to be service user-focused I have ever encountered in 40 years and here is why. Despite a number of live chats, complaint, and what’s app messages I’m no further forward is there anyone. I am facing the same issue the last 2 months. Failure to resolve a billing issue and listen to feedback. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Tried Edge and it fails, same in Chrome. It’ll check for connection issues affecting. . We would like to show you a description here but the site won’t allow us. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. to complete the registration. Switch to eBilling and save yourself £21 a year. checked another device and it’s saying Failed to obtain IP address. There are no guarantees that my advice will work. Engineer was out today and replaced the Hub 3. Brodband issue - registration failed. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. You either need to wait 8 weeks for VM to resolve or. Unplug the USB from the back of the box and then hold the power button on the front of the box while plugging the USB back in. Enter your mobile number and select Continue. . A Virgin Media spokesperson said: “We apologise to HB for her poor experience and the delay in installing her services. Virgin Mobile sign in. Unlike other wifi hotspots, O2 Wifi is free to use and available to users on all networks. 2 Virgin Media has. Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption. A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. ) is guilty of a Class 4 misdemeanor. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. This has been getting increasingly worse over the last few weeks. 8) and CloudFlare (1. Virgin Media says its broadband service is fully restored following a nationwide failure on Tuesday evening. The two working days fault-fix time VM is allowed can.